Art. 6

Time and Mode of Delivery

6.1. The Supplier shall deliver the products selected and ordered in the manner indicated on the website at the time the goods are offered.

6.2. Delivery times may vary from the day the order is placed to a maximum of 15 working days after confirmation of the order. In the event that the Supplier is not able to dispatch the goods within the said term, but in any case, within the term indicated in the following point, the Purchaser will be notified promptly by e-mail.

6.3. Shipping methods, times and costs depend on the place of delivery and the quantity of the products purchased and are highlighted before the order confirmation.

11.5. In the event of a lack of conformity, the Purchaser may request, alternatively and free of charge, under the conditions set out below, the repair or replacement of the goods purchased, a reduction in the purchase price or termination of the contract, unless the request is objectively impossible to satisfy (for example, ‘repair’ may not be feasible for Confectionery food products and another agreement must be found between the Supplier and the Purchaser) or is excessively onerous for the Supplier pursuant to Article 130, paragraph 4, of the Consumer Code.

11.6. The request must be made in writing, by registered letter with advice of receipt, to the Supplier, who shall indicate his willingness to carry out the request, or the reasons preventing him from doing so, within seven working days of receipt. The Purchaser is requested and suggested, as a matter of courtesy, and to speed up the possible process of agreement, even an informal communication via e-mail and/or telephone: the Supplier's staff is in fact well disposed to the most correct and close relationship possible with the Purchaser.

In the same communication, if the Supplier has accepted the Purchaser's request, he shall indicate the method of shipment or return of the goods, as well as the deadline for the return or replacement of the defective goods.

If repair or replacement is impossible or excessively onerous, or if the Supplier has not repaired or replaced the goods within the deadline referred to in the previous point, or if the replacement or repair previously carried out has caused significant inconvenience to the Purchaser, the latter may, at his discretion, request an appropriate price reduction or termination of the contract. In this case, the Purchaser must send his request to the Supplier, who shall indicate his willingness to comply with it, or the reasons preventing him from doing so, within seven working days of receipt.

11.7. If repair and replacement 11.7 If repair and replacement are impossible or excessively onerous, or if the Supplier has not repaired or replaced the goods within the period referred to in the preceding point, or if the replacement or repair previously carried out has caused considerable inconvenience to the Purchaser, the latter may, at his choice, ask for an appropriate reduction in the price or termination of the contract. The Purchaser must in that case send his request to the Supplier, who shall indicate his willingness to comply with it, or the reasons preventing him from doing so, within seven working days of receipt.

11.8. In the same communication, if the Supplier has accepted the Purchaser's request, he shall indicate the proposed reduction in price or the modalities for returning the defective goods. In such cases, it shall be the Purchaser's responsibility to indicate how the sums previously paid to the Supplier are to be credited.